Refund policy
Our Return and Refund Policy
Our Commitment
At Selectly, your satisfaction is our priority. We want every customer to have a positive experience with their purchase. If something isn't right with your order, we're here to help.
Returns
We accept return requests within 14 days of the delivery date. For change-of-mind returns, items must be unused, in their original condition, and in their original packaging where applicable.
To initiate a return, please contact us through our Contact page with your order number and the reason for your return. Please do not send items back before contacting us, as returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
If your item arrives damaged, develops a fault, or you receive an incorrect item, please contact us as soon as possible after noticing the issue. Please provide your order number along with a clear photo or video showing the problem so we can assess the issue and provide the best solution.
In these cases, we may offer a replacement, a full refund, or another suitable resolution depending on the circumstances. In some situations, we may require the item to be returned before a refund or replacement is issued.
Change of Mind Returns
If you have changed your mind about your purchase, you may request a return within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging where applicable.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Refunds
Once your return has been received and reviewed (where applicable), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued.
Please note that processing times may vary depending on your bank or payment provider.
Fraud Prevention
To protect both our customers and our business, Selectly reserves the right to request additional information, including photographs, videos, or the return of an item before approving a refund or replacement.
Refunds may be refused where there is evidence of misuse, fraudulent activity, or abuse of our returns policy.
Non-Returnable Items
Items that have been damaged due to misuse, returned after the 14-day return period, or returned in an unsuitable condition may not be eligible for a refund.
Order Cancellations
Orders may be cancelled before they have been processed for shipment. Once an order has been dispatched, cancellations cannot be accepted and our standard return policy will apply.
Contact Us
For any return or refund questions, please contact us through our Contact page.
We aim to respond to all enquiries as quickly as possible.